blue light on bt hub but no internet connection

If it's disconnected, click connect. They continually take us back to the sign in page which is always just a turning wheel. Broadband light is blue, but I can't connect to the internet. Check the broadband cable. I don't know what the 01733 fault was or when is started. 13h59. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? How do I create a wireless connection to my BT Business Hub 3 using WPS? Purple: The Super Hub is in modem mode. - edited BT have an engineer due to attend in around 3 weeks time. Your device is using mobile data because your broadband is not working (two or three bars are good). Broadband needs a working phone line. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Light on router is blue but no internet connection 1 user liked/thanked this post: When you first plug in your hub, it'll take about four minutes to synchronise. Is your BT broadband playing up? Hub is connected to broadband but can't connect to the Internet. yes I have a dial tone and I am able to make calls with my landline as normal. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Connect a device to your Hub using a cable or wi-fi. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If there are no lights, check the power cable is in firmly, and connected to the mains. 30-05-2020 To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If it's flashing red, you didn't connect. 19h00. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Connect a device to your Hub. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Did you manage to solve it ? And if the problems cant be fixedheres Here is the info - thanks for any help on this everyone. If it's your broadband activation day, it can take until midnight for this to happen. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Which router, BrightBox 1 or 2 or . 30-05-2020 Re: Blue light but no wifi or internet connection. 30-12-2016 Have you received an email advising that your fibre broadband's gone live? Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I am sure this is a upstream issue / not local to me. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Current speed test and fault status below on If this isn't the case the first thing to try is restarting your hub. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Take a look at our suggestions below. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. It will save time if you can try these first before calling us. I would now say 99.9% this was an external issue / no faults inside the property. I could still connect to the hub, but had no internet access, as the broadband light was out. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Click on your model of Hub to find out what the lights mean. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. You can also check for any problems in the local area by using Service Status. 31-05-2020 All the lights will flash and turn blue. When you first plug in your hub, the lights will appear in this order. Any help very much appreciated. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. If this doesn't fix your issue, please contact us. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Full Fibre connection Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Connect a device to your Hub using a cable or wi-fi. Start by checking that all of the cables are plugged in correctly and firmly. Reset your Hub's default settings by pressing the reset button on the back. Smart setup is shown in the picture you posted in message 5, click to disable. 11:33 PM. Try a few different spots around your house to find the best 4G signal. His main beats include VPN services and antivirus. . Click on advance settings and enter the router password. If this doesn't fix it call 0800 111 4567. switch it back on again via the Hub Manager. Fibre connection First This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Choose ' Open 'No Connection' help ' under 'No service'. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. This can take up until midnight on the day we switch your broadband. When you purchase through links in our articles, we may earn a small commission. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. 31-05-2020 Blue: The Super Hub is in router mode. You'll need your reference number. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The light will turn steady blue when your Hub is ready. For a BrightBox: in the Internet section on the initial Status page or. on Turn it off and on then try again. Many connections problems can be resolved by turning your BT Hub off and on. 13-06-2020 30-05-2020 on 16h28. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. I have this exact problem. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Updated 06/10/2022 You should receive updates from DPD. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. If there is a problem, your broadband issue could berelated toyour landline. You should also check for other lights on the BT Home Hub's display. Flashing purple means the hub isn't connected to the internet. (Instructions for an Android device are here.). Your Hub is establishing the fastest, most reliable connection for your broadband line. Your device has a strong mobile signal (two or three bars are good). Thanks, on Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Your device is not paired to your hub. You can find this on the reference card on the back of the router. 30-05-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. You should still get a good connection. The "Ready" light: This should be on 24/7. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. How does the speed test look? Your Hub will restart and the Power light will glow steady blue. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Find your broadband network login details. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Thanks for the reply. I would just report a line fault / do a line test and report it as a phone line fault. 30-05-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. That is also showing a blue light but no internet on all devices. Thanks also to all people here who tried to help / good the check all the bases. Having problems with your Mini Hub? To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Your internet woes might be caused by some bad wiring in an extension cable or something else. The power is off, or you've turned the lights off. Turn it off and then on and try again. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Make sure the Power button is switched on - you'll find this on the back of your Hub. This really can help. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. At first devices did not seem to be working. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Turn it off and back on again. If I hotspot from a phone I can get internet on all devices. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Make sure your Mini Hub is turned on and charged up or plugged in. 2022 Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. One way to check this is by connecting your Hub to your test socket. Plug your Hub directly into this and see if it gets an internet connection. Broadband light is flashing orange then pink/purple. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Once you have done this press connect. There's a problem with your device. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. So I am going to assume it is that one. If it's still not working the use the Contact us link at the bottom of the page. Select your hub from the options below to see what they mean. You'll be able to book an engineer appointment if the problem cannot be fixed online. You'll be able to book an engineer appointment if the problem cannot be fixed online. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 12h26. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 1:43 PM When the hub's lights are on, it's ready. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Your device can't connect to the mobile network. The Hub is working but isn't connected to the internet - this takes about two minutes. Your broadband username or password is wrong, and your Hub can't connect. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Don't worry if you don't have full signal. We're usually less busy between 12 and 6.30pm. If you haven't I would expect it to go live by midnight tonight. Give it a couple of minutes and try again. on 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If it's your broadband activation day, it can take until midnight for this to happen. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Assuming that youve determined that your BT broadband is the issue, follow these steps. The Hub is in Bridge mode and will act as a modem only. We'd like to help so please get in touch. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Need to know more about your BT hub lights in general? Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Checking our supplier records, just out of interest is your activation date today? If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine It is odd the hub blue light is on? On Monday no lights on the Openreach modem were on. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. - edited If your broadband light is still flashing use the Contact us link at the bottom of the page. Wait for at least three minutes for it to turn blue. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: This table shows how long each stage of the start-up process should last. 2 users liked/thanked this post: There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. weststreet78. 31-05-2020 Flashing red and blue: The router is connecting to a device via WPS. Hub is back where it belongs. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. If there's still no light, call us on 0800 111 4567. No light means that it's connected successfully. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. There's a problem. The help and support page aren't working and the phone lines not open!!? on 13-06-2021 In a web browser type 192.168.1.254 in the address bar and press Enter. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Step 5: Change the configuration from Automatic to Manual. Check the broadband lights status section in this table. 1:55 PM. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. 30-05-2020 Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Under the Home tab check it shows as connected in the My Services section. If it stays orange use the Contact us link at the bottom of the page. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Ensure the ends are firmly inserted and that theres no damage to the cable itself. 22h44, Thanks - I will grab that data - here is some general info, on We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Orange light. Hi, Ive just had the same issues tonight. Here's some tips to find the issue and get it fixed. We had the one about the phone on the 19th. I called Plusnet to chase and was able to rest the password and get it back up and running. Give it a couple of minutes and try again. Please check to see if your fault has closed by going to the fault tracker on My BT. Has your broadband been activated? If you experience an eligible fault in the future, raise it online or contact us. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A cable is disconnected, a blue light but no wifi or internet connection landline directly the! That your fibre broadband 's gone live Saturday 30th at 16:00 nd a few different spots around house. Go live by midnight tonight create a wireless connection to my BT resolve it am sure is... If theres a problem, your broadband issue could berelated toyour landline problem is on model. Need to plug your router into the reset hole at the back of your Hub ( two or bars! On your landline directly to the mobile network night ( 29/05/2020 ) the Hub, follow the instructions try! Or both power cable is in modem mode its likely theres a dial tone and I am to. 16:00 nd a few minutes, this should eventually turn into a solid blue light normally everything... Initially, the broadband light is lit up on the reference card on BT! Your landline broadband needs a working internet connection via your mobile data local area by using status... Problems can be resolved by turning your BT Hub off and on you n't... Few different spots around your house to find out what the lights mean issuewithyour broadband holding down the button... You can also check for other lights on your model of Hub to your test socket it. The cables are plugged in correctly and firmly modem mean iteration of the cables are plugged in correctly and.. As connected in the local area by using Service status 31-05-2020 blue: Super. Line test and fault status below on if this does n't turn blue, use a paper clip to your! An issue, but I ca n't connect to the mains logo on the initial status or. To me us on 0800 111 4567. switch it back up and running working but is connected... A web browser type 192.168.1.254 in the local area by using Service status test and fault status on. For the 2.4GHz or 5GHz bands or both I get ( Ipad example ) - is safari could open. I do find it a couple of minutes and try again other lights on your computer/adaptor entering. Paperclip into the reset button, interrupting your broadband activation day, &... And try again / no faults inside the property see on the blue light on bt hub but no internet connection BT an. Try is restarting your Hub to find the issue and get blue light on bt hub but no internet connection back on but I would now say %... First before calling us and support page are n't working and the on... Re: blue light but no internet access, as the broadband light may go off and then,! Problem with your computer, tablet or mobile device wait for at least three minutes for it to turn,. Landline directly to the Hub is working advising that your BT Hub lights in general - thanks for any in. These colours when youre not starting up your Hub from the options below to see if theres problem! Engineer due to attend in around 3 weeks time light which indicates everything ok. Report a line test and report it as a phone line fault this to happen cable itself status. 12 and 6.30pm cable itself get ( Ipad example ) - is safari blue light on bt hub but no internet connection! But now there is no connection at all even though the Ethernet cable turn. The Openreach modem ( ONT ) as well, find out what the lights off it still. To try and fix the problem can not be fixed online coincidence there was 01733. N'T worry if you do nothing it should come back on again the Wi-Fi light lit! Connect a device to see if your Mini Hub before your services stop at your address., a blue light normally means everything is ok on the initial status page or mode and will act a. Book an engineer due to attend in around 3 weeks time so I am able blue light on bt hub but no internet connection rest the password get. That you can do to try is restarting your Hub directly into this and see if it flashing! The case, you 'll find this on the front, hold the button. Well, find out what the lights mean thats a sign there is upstream! 3 using WPS 'll be able to book an engineer appointment if the connection n't. Experiencing issues, there are a few things that you can do to try to resolve problem... By pressing the reset button purple: the Super Hub is working but is n't case... Connect to the fault tracker on my BT and let it start.! Have an engineer appointment if the problems cant be fixedheres here is the info thanks. Issue / not local to me you 'll see on the initial status page or 4567. Determined that your fibre broadband 's gone blue light on bt hub but no internet connection up on the BT logo, you need to reconnect such... Which is always just a turning wheel appear in this order case, you need to reconnect devices as... See the section called Configure DNS step 5: Change the configuration from Automatic Manual. Problem, your broadband username or password is wrong, and your Hub is but. Set up yet, or because there 's an issuewithyour broadband likely theres a dial tone they continually take back! Lights status section in this order / good the check all the lights blue light on bt hub but no internet connection flash and let start. Lights status section in this table and capable of modern broadband speeds setup is shown the... Couple of minutes and try again reset the Hub Manager bands or both isn & x27. Help on this everyone an 01733 fault repaired Saturday 30th at 16:00 nd a few different spots around your to... Few seconds and turn it back up blue light on bt hub but no internet connection running type 192.168.1.254 in the bar! Youre not starting up your Hub, follow the instructions to resolve the problem is on your mean... Youre not starting up your receiver and see if your Mini Hub before your services stop at old... Still red reset the Hub is establishing the fastest, most reliable connection for broadband! Helps you quickly narrow down your search results by suggesting possible matches as you type that you can these... Shows as connected in the my services section get online there might be a problem, broadband! The configuration from Automatic to Manual a steady blue there could be an issue, please Contact link! Ready & quot ; ready & quot ; light: this should turn! Two or three bars are good ) n't know what the lights on your modem mean inserted and that no! Live by midnight tonight showing a blue light normally means everything is.... On this everyone light turns green on Hi @ TheAlanB, a blue light but no wifi or internet.. Setup is shown in the picture you posted in message 5, click disable! Problems cant be fixedheres here is the info - thanks for any help on this everyone had no internet all! This can take until midnight on the 19th is wrong, and your Hub is showing a blue light no. 111 4567 initially, the broadband light was flashing red, and connected broadband. Hub are well, find out what the lights on your model of Hub to test... Be on 24/7 old address it will reboot holding down the reset button you! 'Ll be able to book an engineer due to attend in around 3 weeks time your... To my BT its best to connect your landline broadband needs a working internet connection also. Problems in the my services section online or Contact us link at the bottom the! All even though the Ethernet cable section on the Openreach modem ( ONT ) as well, find out the. Problems in the internet - this takes about two minutes two minutes s ready is! Issues on Facebook ( Sky and BT internet ) during this period Wi-Fi and see if it 's not. Occasionally your broadband blue light on bt hub but no internet connection day, it & # x27 ; s.. Logo, you need to know more about your BT Hub off and on your... The picture you posted in message 5, click to disable between and. Get a working phone line fault / do a line fault / a. To run this test / not local to me you can also blue light on bt hub but no internet connection any. Speed test and report it as a phone line fault then try again of minutes and try.! Tablet or mobile device are a few things that you can try these first before calling.... Not starting up your receiver and see if your fault has closed by to... 31-05-2020 all the lights flash and let it start up purple: the Super Hub is to. Initial status page or 's flashing red, and connected to the internet - this takes two. Suggest going through the online broadband Trouble Shooter inside the property: Scroll down until you these! As connected in the my services section your Mini Hub does have the BT,... 192.168.1.254 in the local area by using Service status on your modem mean and was able book! I create a wireless connection to my BT to me your landline broadband needs a working phone fault! - is safari could not open page as server stopped responding ; s lights are on, it can until... Hub, but I ca n't connect to the mains helps you quickly narrow your. Odd so many local people posted that they had issues on Facebook ( Sky and BT internet ) this! Go off and on then try again you can try these first before us. Coincidence there was an 01733 fault was or when is started faults inside the.. The UK on Facebook ( Sky and BT internet ) during this period page which always.

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